Student Information Q&A
Hello to all our students, graduates and customers Some of you might be aware that there were some changes last year but we were able to fully support students and supply parts and products needed under the BTi (Beauty Training International Ltd.) company so that you could all continue and complete your courses. We are pleased to be ‘Essential Nails' again and look forward to providing an on-going and expanding range of services. If you have not done so already, please open a new account on this website and read the Q & A information below.
Q. I opened a new account on the btint.co.uk website during the period April 1 to July 3rd 2019, do I need to open another one?
A. No. Your Btint.co.uk account is now automatically an essentialnails.com account.
Q. I used to have an account with essentialnails.com prior to February 2019, do I need to open a new account now?
A. Yes you do. Please register for a new account on this website to continue to receive support, assessment and certification for the courses you have and to buy any tools and products you need.
Q. I’m doing an Essential nails course, but have not had time to complete it. I’ve seen there is a cut-off date to complete the courses. What is this date?
A. For all Dvd based courses, there continues to be no time limit. Complete the course in your own time and send in your work for assessment when you are ready.
Q. Will I be able to buy tools and products as I learn, and after I’ve graduated?
A. Yes, please use the new website to purchase the items you need. www.essentialnails.com. You will find the products you are most likely to need for your course under the 'Vital Supplies' drop down: Nail Trainer Nails (refit packs), tips, glues, basic Gels and Acrylics.
Q. Will my ‘Aspire’ discount still be valid for my new account?
A. Yes, the discount rate is now 10%. Please create a new account for yourself, and if you are an Aspire member, send us an email to email@example.com , with the subject line “Apply my Aspire discount”.
Include your post code and address in your email. Give us a couple of hours to update your account, then you'll then enjoy an automatic 10% discount on everything you purchase via the website which is applied at check-out.
Q. How do I join Aspire to get my 10% discount?
A. You have to have passed one of our courses. This entitles you to join Aspire. Simply send us an email with the subject line "Apply my Aspire discount", include your details. We'll check your course graduation, and as long as you have passed one of our courses, we'll switch your account over to Aspire.
Q. I accrued ‘Smile’ points on my old account. Can I spend these in the new website?
A. No, unfortunately these are no longer valid.
Q. I’ve completed a couple of EN courses, and need to do a couple more to complete my skill set, such as the maintenance course and nail art. Will these courses be available? If so, when?
A. Yes some are available now and the rest should be in the near future.
Q. What are the channels for student support going forward?
A. Email to firstname.lastname@example.org telephone 01440 844 860 and via our Facebook page. We will be live on the phones, and respond to emails within 4 hours, Mondays to Friday, 9 am to 5 pm.
Q. Can I still get Gelaze?
A. Yes, although we are retiring some of the less popular colours and colour collections.
Q. Can I still pay monthly?
A. The monthly payment plan is available for full courses. It is not currently offered for products. You can of course use the widely available monthly finance options offered by Paypal and others.
Q. What are the shipping options available for new orders?
A. Orders over £30 are free. Small shipments are sent Royal Mail, 1 to 3 day delivery. Extra charges apply for next day, next day before 12 and Saturday delivery. The cut-off time for next day delivery is 12 noon.
Q. Can I buy products from Ebay and Amazon?
A. There are many counterfeit products on these platforms, none of which perform as well as our genuine product. This is under review at the moment, but we would urge all students to only buy from our website, thus ensuring delivery of a genuine product that we can support. Any assessment work sent in using counterfeit products will be returned unmarked.
Q. Will the terms and conditions of the courses be the same?
A. No. We need to streamline the courses a little to help reduce costs. Certificates will be issued to graduates as a self print PDF and sent by email. There will be a charge of £12.95 for printed certificates
sent by post. There will be a time limit of 12 months for students to complete the new online courses. During this time support, assessment, resubmissions and certification are included in the course fee.
Thereafter, an additional charge of £49.95 per year will be applied.
Q. Has the address changed? Where do I send my work?
A. No, our address is the same. Please send your completed course work to: Essential Nails, Manor Road, Haverhill, CB9 0EP.