Student Information Q&A
Hello Essential Nails Students, graduates and customers. Some of you might be aware thet there have been some changes recently but we do hope that it has not unduly affected you too much. We have been able to fully support students and supply parts and products you needed under the BTi (Beauty Training International Ltd.) company so that you could all continue and complete your courses.
We are now pleased to announce that we are again 'Essentialnails' and we look forward to provide an on-going and expanding range of services. If you have not done so already, please open a new account on this website and read the Q & A information below.
Q. I’ve opened a new account on the btint.co.uk website over the last couple of months (between April 1 and July 3rd) Do I have to open yet another one now?
A. No. You Btint.co.uk account is now an essentialnails.com account.
Q. I used to have an account with essentialnails.com prior to february 2019, do I need to open a new account now?
A. Yes you do. Please register for a new account on this website to continue to recieve support, assessment and certification for the courses you have and to buy any tools and products you need.
Q. I’m doing an essential nails course, but have not had time to complete it. I’ve seen on facebook that there is a cut-off date to complete the courses. What is this date?
A. For existing students, there continues to be no time limit. Complete the course in your own time and send in your work for assessment when you are ready.
Q. Will I be able to buy tools and products as I learn, and after I’ve graduated?
A. Yes, please use the new website to purchase the items you need. www.essentialnails.com. You will find the products you are most likely to need for your course under the 'Vital Supplies' drop down: Nail Trainer Nails (refit packs), tips, glues, basic Gels and Acrylics. We will be adding more products over the following weeks.
Q. Will my ‘Aspire’ discount still be valid for my new account?
A. Yes, but the discount rate is reduced from 20% to 10%. Please create a new account for yourself, and if you are an Aspire member, send us an email to email@example.com , with the subject line “apply my Aspire discount”. Include your post code and address in your email. Give us a couple of hours to update your account, then you'll then enjoy an automatic 10% discount on everything you purchase via the website. The discount is applied at the shopping cart check-out.
Q. How do I join Aspire to get my 10% discount?
A. You have to have passed one of our courses. This entitles you to join Aspire. Simply send us an email with the subject line "apply my Aspire discount", include your details. We'll check your course graduation, and as long as you have passed one of our courses, we'll switch your account over to Aspire.
Q. I’ve accrued ‘Smile’ points on my old account. Can I spend these in the new website?
A. No, these cannot be carried across into your new account. Sorry.
Q. I’ve completed a couple of EN courses, and need to do a couple more to complete my skill set, such as the maintenance course and nail art. Will these courses be available? If so, when?
A. Yes. Initially we will offer additional courses to existing students. These should be available in the near future.
We cannot supply courses to new students at the moment.
Q. What are the channels for student support going forward?
A. Email to firstname.lastname@example.org telephone 01 440 820 999 and via our facebook page.
We will be live on the phones, and respond to emails within 4 hours, Mondays to Friday, 9 am to 5 pm.
Q. Can I still get Gelaze?
A. Yes, although we are retiring some of the less popular colours and colour collections.
Q. Can I still pay monthly?
A. The ENP monthly payments by debit or credit cards are no longer available. You can of course use the widely available monthly finance options offered by Paypal and others.
Q. What are the shipping options available for new orders?
A. Orders over £30 are free. Small shipments are sent Royal Mail, 1 to 3 day delivery. Extra charges apply for next day, next day before 12 and Saturday delivery. The cut-off time for next day delivery is 12 noon.
Q. Can I buy products from Ebay and Amazon?
A. No, not at the moment. There are many counterfeit products on these platforms, none of which perform as well as our genuine product. This is under review at the moment, but we would urge all students to only buy from our website, thus ensuring delivery of a genuine product that we can support.
Q. If courses become available again, will the terms and conditions be the same?
A. No. We are looking into streamlining the courses to reduce costs, printing and posting.
Changes under consideration are:
a) Work will only be returned when resubmission is requested by our assessors.
b) If graduates want work returning after passing the course, there will be an additional charge.
c) Certificates will be issued to graduates as a self print PDF and sent by email. There will be a charge for printed certificates sent by post.
d) There will be a time limit of 12 months for students to complete the courses. During this time support, assessment, resubmissions and certification are free. Thereafter, additional charges will be applied.
Q. Has the address changed? Where do I send my work?
A. No, our address is the same. Please send your completed course work to: Essentialnails, Manor Road, Haverhill, CB9 0EP.