Essential Nails Terms & Conditions
1.1 The definitions and rules of interpretation in this condition apply in these conditions.
Buyer: the person, firm or company who purchases the Goods from the Company.
Company: Essential Nail Products Limited.
Contract: the contract between the Company and the Buyer for the sale and purchase of the Goods, incorporating the information set out on the Order Form and these conditions.
Delivery Point: the place where delivery of the Goods is to take place under condition 4.
Goods: any goods agreed in the Contract to be supplied to the Buyer by the Company (including any part or parts of them).
Order Form: The Buyer’s order for Goods placed on the Website that incorporates these conditions.
Working Days: any working day other than a weekend, bank or other public holiday.
1.2 A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it.
1.3 Words in the singular include the plural and in the plural include the singular.
1.4 A reference to one gender includes a reference to the other gender.
1.5 Condition headings do not affect the interpretation of these conditions.
2. Application of terms
2.1 Subject to any variation under condition 2.3 the Contract shall be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Buyer purports to apply under any purchase order, confirmation of order, specification or other document).
2.2 These conditions apply to all the Company’s sales and any variation to these conditions and any representations about the Goods shall have no effect unless expressly agreed in writing and signed by either David Simmons or John Grace of the Company. The Buyer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Company that is not set out in the Contract. Nothing in this condition shall exclude or limit the Company’s liability for fraudulent misrepresentation.
2.3 Each order or acceptance of a quotation for Goods by the Buyer from the Company (including but not limited to the completion of an Order Form) shall be deemed to be an offer by the Buyer to buy Goods subject to these conditions.
2.4 No order placed by the Buyer shall be deemed to be accepted by the Company until the Company delivers the Goods to the Buyer.
2.5 The Buyer shall ensure that the information completed on the Order Form and any other terms of its order and any applicable specification are complete and accurate.
2.6 Any quotation is valid for a period of 30 days only from its date, provided that the Company has not previously withdrawn it.
3.1 The quantity and description of the Goods shall be as set out in the Order Form.
3.2 All samples, drawings, descriptive matter, specifications and advertising issued by the Company and any descriptions or illustrations contained in the Company’s catalogues or brochures or on the Website are issued or published for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of the Contract and this is not a sale by sample.
4.1 The Company shall not despatch any Goods until the full price of the Goods has been received in cleared funds except if the Buyer has selected to pay in instalments where this option is available in which case the Goods will be dispatched on receipt in cleared funds of the first instalment.
4.2 The Goods shall be delivered to the Buyer’s address as is stated on the Order Form or to such other place of delivery as is agreed by the Company in writing prior to delivery of the Goods.
4.3 Any dates specified by the Company for delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.
4.4 Subject to the other provisions of these conditions the Company shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Company’s negligence), nor shall any delay entitle the Buyer to terminate or rescind the Contract unless such delay exceeds 90 days.
4.5 If for any reason the Buyer fails to accept delivery of any of the Goods or the Company is unable to deliver the Goods on time because the Buyer has not provided appropriate instructions:
(a) risk in the Goods shall pass to the Buyer (including for loss or damage caused by the Company’s negligence);
(b) the Goods shall be deemed to have been delivered; and
(c) the Company may store the Goods until delivery, whereupon the Buyer shall be liable for all related costs and expenses (including, without limitation, storage and insurance)
4.6 The Company may deliver the Goods by separate instalments. Each separate instalment shall be invoiced and paid for in accordance with the provisions of the Contract.
4.7 Each instalment shall be a separate Contract and no cancellation or termination of any one Contract relating to an instalment shall entitle the Buyer to repudiate or cancel any other Contract or instalment.
4.8 Orders placed for delivery by Cash On Delivery (COD).
If you place an order for shipment to you by COD, and subsequently refuse delivery then we will charge for the shipping costs.
4.9 Customs charges and import charges. If you are buying from abroad, you may be charged for importing the goods into your country. These charges vary and are set by the Customs and Excise department of your own Government. Essential Nails cannot be held responsible for these charges should they be applied to your order. Responsibility for knowing what these charges are and subsequently paying them are the responsibility of the person importing the goods, I.e. you, the purchaser.
5.1 The quantity of any consignment of Goods as recorded by the Company upon despatch from the Company’s place of business shall be conclusive evidence of the quantity received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary.
5.2 The Company shall not be liable for any non-delivery of Goods (even if caused by the Company’s negligence) unless the Buyer gives written notice to the Company of the non-delivery within 7 days of the date when the Goods would in the ordinary course of events have been received.
5.3 Any liability of the Company for non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time or issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods.
Returns Policy. You may return unwanted goods for an unconditional and full refund within 14 days*.
Please bear in mind that the goods are not supplied on a trial basis and it is your responsibility to check their suitability for purpose prior to ordering. If you wish to return goods you must contact us in writing or in another durable medium such as e-mail within 14 days after the day of the delivery of your order so we can process the return.
Returns can be made by the following methods:
There are a few consumer sites that make it really easy to send parcels,
parcel2go.com, interparcel.com, paisleyfreight.com are only a few.
You can take the parcel with our return address to your local post office.
Our Contact Details
Returns Essential Nails
*You must return the item(s) within 7 working days of requesting a return, in a new and unused condition in the original packaging. Where a product has a security seal, a refund or exchange will not be given if the seal is broken.
Return of Certificated Courses.
In the case of Certificated Courses (where we have to check all products and tuition materials are perfect and un-used prior to re-packing and re-sale) we will fully refund any payments made if the Course is returned within 14 days in perfect condition, saleable at full retail price.
If it is not in a perfect saleable condition, then we will refund any payment made less charges for any used or missing items plus a handling, inspection and repacking fee of £60.00 Courses cannot be returned after 30 days unless being returned under the ‘Money Back Scheme’ as defined below.
Money Back Guarantee
We are so confident about the effectiveness of our courses, that we’ll give you your money back if you’re not producing great nails on completion of the syllabus.
To qualify, you must have watched all the instruction on DVD and carried out the practice tasks as prescribed. You must have completed the prescribed number of practice nails and or treatments on live models and have submitted the nails and / or photographic evidence for assessment along with your completed question papers.
If your submitted work was assessed to be not of the required standard, you must have repeated the work with the improvements as suggested by your student coach and re-submitted your work for a repeat assessment.
If you have bought a multi-course package or career package the above conditions apply to all the courses as if they were one course.
The definition of â€˜great nails’ is that standard of work that has been defined by Essential Nails as the 60% Pass Mark which has been used as a benchmark for all students since 2006.
The Guarantee applies to all customers who have enrolled in an Essential Nails Diploma Course after the 1st January 2014.
The Guarantee has an absolute time limit of 12 months following the date of purchase, claims made after that time will be disallowed.
To make a claim under this Guarantee, please make it in writing to Essential Nail Products Ltd, Manor Road, Haverhill, CB9 0EP.
Remember, we want you to succeed, and you will if you follow the instructions and put in the work as advised. Do not hesitate to call us for student support if you have any questions or problems.
Costs of returning the goods.
If you wish to return items then you will be responsible for the cost of
returning them to us. Items must be packed correctly and returned in the original packaging. You must take reasonable care to ensure that the items are not damaged before they are returned or while in transit.
7.1 The Goods are at the risk of the Buyer from the time of delivery.
7.2 Ownership of the Goods shall not pass to the Buyer until the Company has received in full (in cash or cleared funds) all sums due to it in respect of:
(a) the Goods; and
(b) all other sums which are or which become due to the Company from the Buyer on any account.
7.3 Until ownership of the Goods has passed to the Buyer, the Buyer shall:
(a) hold the Goods on a fiduciary basis as the Company’s bailee;
(b) store the Goods (at no cost to the Company) separately from all other goods of the Buyer or any third party in such a way that they remain readily identifiable as the Company’s property;
(c) not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods; and
(d) maintain the Goods in satisfactory condition and keep them insured on the Company’s behalf for their full price against all risks to the reasonable satisfaction of the Company. On request the Buyer shall produce the policy of insurance to the Company.
7.4 The Buyer’s right to possession of the Goods shall terminate immediately if:
(a) the Buyer has a bankruptcy order made against him or makes an arrangement or composition with his creditors, or otherwise takes the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or has a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or documents are filed with the court for the appointment of an administrator of the Buyer or notice of intention to appoint an administrator is given by the Buyer or its directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986), or a resolution is passed or a petition presented to any court for the winding-up of the Buyer or for the granting of an administration order in respect of the Buyer, or any proceedings are commenced relating to the insolvency or possible insolvency of the Buyer; or
(b) the Buyer suffers or allows any execution, whether legal or equitable, to be levied on his/its property or obtained against him/it, or fails to observe or perform any of his/its obligations under the Contract or any other contract between the Company and the Buyer, or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or the Buyer ceases to trade; or
(c) the Buyer encumbers or in any way charges any of the Goods.
7.5 The Company shall be entitled to recover payment for the Goods notwithstanding that ownership of any of the Goods has not passed from the Company.
7.6 The Buyer grants the Company, its agents and employees an irrevocable licence at any time to enter any premises where the Goods are or may be stored in order to inspect them, or, where the Buyer’s right to possession has terminated, to recover them.
7.7 Where the Company is unable to determine whether any Goods are the goods in respect of which the Buyer’s right to possession has terminated, the Buyer shall be deemed to have sold all goods of the kind sold by the Company to the Buyer in the order in which they were invoiced to the Buyer.
7.8 On termination of the Contract, howsoever caused, the Company’s (but not the Buyer’s) rights contained in this condition 7 shall remain in effect.
8.1 Unless otherwise agreed by the Company in writing, the price for the Goods shall be calculated from the prices and quantities set out on the Order Form.
8.2 The price for the Goods stated on the Order Form shall be exclusive of any value added tax and any administration charges (if applicable).
8.3 Any costs or charges incurred by the Company in relation to the packaging, loading, unloading, carriage and insurance of the Goods may, at the Company’s sole discretion, be passed on to the Buyer who shall pay such costs or charges at the same time and in the same manner as they pay for the Goods.
9.1 Subject to condition 9.4, payment of the price for the Goods is due in either Pounds Sterling, Euros, US Dollars, or Swiss Francs at the time(s) and in the manner as is set out on the Order Form.
9.2 Time for payment shall be of the essence.
9.3 No payment shall be deemed to have been received until the Company has received cleared funds.
9.4 All payments payable to the Company under the Contract shall become due immediately on its termination despite any other provision.
9.5 The Buyer shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Buyer has a valid court order requiring an amount equal to such deduction to be paid by the Company to the Buyer.
9.6 All invoices are due for payment on the 30th day of the month following the invoice date. If the Buyer fails to pay the Company any sum due pursuant to the Contract, the Buyer shall be liable to pay interest to the Company on such sum from the due date for payment at the annual rate of 4% above the base lending rate from time to time of Barclays Bank plc, accruing on a daily basis until payment is made, whether before or after any judgment or, where monthly payments have been arranged, payment is due on the agreed dates (as shown on your original invoice). Any invoice outstanding beyond this period or any monthly payment outstanding past the payment date will be referred to a debt collection company and will be subject to a surcharge of 20% plus vat to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred will be the responsibility of the customer and will be legally enforced.
9.7 Should the customer and/or student choose to pay for goods by â€œMonthly Paymentsâ€ on a Credit / Debit card, or by bank transfer or post dated cheques, The Company reserves the right to make reference to debt agencies to ascertain whether any judgements for bad debts are outstanding against the customer and/or student, under these circumstances The Company reserves the right to refuse payment for goods by this method. The Company will agree the payment dates with The Customer and/or student in advance or The Customer and/or student will decide the monthly payment dates when placing the order on-line. Having made such an arrangement The Customer has entered into an agreement with The Company to make payments of the agreed amounts on the due dates. The Company will debit the agreed amounts on the due date.and if such payment is declined, then The Company retains the right to re try the transaction without reference to The Customer and/or student, at which point The Company will write to The Customer and/or student informing them that The Company has not received a payment as per the arrangement, and request that The Customer and/or student contact us to make alternate payment arrangements. If no alternate payment arrangements are made then The Company reserves the right to try to take payment as per the original agreement. Monthly payment plans incur an administration charge of 20% for a plan of 6 months, with an additional 4.1% chargeable for each additional month arranged with the customer and/or student. Such rates are liable to change at the discretion of Essential Nails Ltd. Please note – where instalment payments are not completed in full by the agreed date, we reserve the right to charge a £20 late payment administration fee every 30 days the instalment remains unpaid.
10.1 Where the Company is not the manufacturer of the Goods, the Company shall endeavour to transfer to the Buyer the benefit of any warranty or guarantee given to the Company.
10.2 The Company warrants that (subject to the other provisions of these conditions) upon delivery, and for a period of 12 months from the date of delivery, the Goods shall:
(a) be of satisfactory quality within the meaning of the Sale of Goods Act 1979;
(b) be reasonably fit for the purpose(s) for which they were purchased.
10.3 The Company shall not be liable for a breach of either of the warranties in condition 10.2 unless:
(a) the Buyer gives written notice of the defect to the Company within 7 days of the time when the Buyer discovers or ought to have discovered the defect; and
(b) the Company is given a reasonable opportunity after receiving the notice of examining such Goods and the Buyer (if asked to do so by the Company) returns such Goods to the Company’s place of business at the Company’s cost for the examination to take place there.
10.4 The Company shall not be liable for a breach of either of the warranties in condition 10.2 if:
(a) the Buyer makes any further use of such Goods after giving such notice; or
(b) the defect arises because the Buyer failed to follow the Company’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the
Goods or (if there are none) good trade practice; or
(c) the Buyer alters or repairs such Goods without the written consent of the Company.
10.5 Subject to 10.3 and condition 10.4, if any of the Goods do not conform with either of the warranties in condition 10.2 the Company shall at its option repair or replace such Goods (or the defective part) or refund the price of such Goods at the pro rata Contract rate provided that, if the Company so requests, the Buyer shall, at the Company’s expense, return the Goods or the part of such Goods which is defective to the Company.
10.6 If the Company complies with condition 10.5 it shall have no further liability for a breach of either of the warranties in condition 10.2 in respect of such Goods.
11. Limitation of liability
11.1 Subject to condition 4, condition 5 and condition 10, the following provisions set out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Buyer in respect of:
(a) any breach of these conditions;
(b) any use made or resale by the Buyer of any of the Goods, or of any product incorporating any of the Goods; and
(c) any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.
11.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.
11.3 Nothing in these conditions excludes or limits the liability of the Company:
(a) for death or personal injury caused by the Company’s negligence; or
(b) under section 2(3), Consumer Protection Act 1987; or
(c) for any matter which it would be illegal for the Company to exclude or attempt to exclude its liability; or
(d) for fraud or fraudulent misrepresentation.
11.4 Subject to condition 11.2 and condition 11.3:
(a) the Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and
(b) the Company shall not be liable to the Buyer for any pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.
12.1 The Company may assign the Contract or any part of it to any person, firm or company.
12.2 The Buyer shall not be entitled to assign the Contract or any part of it without the prior written consent of the Company.
13. Force majeure
The Company reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Company including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 90 days, the Buyer shall be entitled to give notice in writing to the Company to terminate the Contract.
14.1 Each right or remedy of the Company under the Contract is without prejudice to any other right or remedy of the Company whether under the Contract or not.
14.2 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.
14.3 Failure or delay by the Company in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract.
14.4 Any waiver by the Company of any breach of, or any default under, any provision of the Contract by the Buyer shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.
14.5 The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
14.6 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
15.1 All communications between the parties about the Contract shall be in writing and delivered by hand or sent by pre-paid first class post or sent by fax:
(a) (in case of communications to the Company) to its registered office or such changed address as shall be notified to the Buyer by the Company; or
(b) (in the case of the communications to the Buyer) to the registered office of the addressee (if it is a company) or (in any other case) to any address of the Buyer set out in any document which forms part of the Contract or such other address as shall be notified to the Company by the Buyer.
15.2 Communications shall be deemed to have been received:
(a) if sent by pre-paid first class post, two days (excluding Saturdays, Sundays and bank and public holidays) after posting (exclusive of the day of posting); or
(b) if delivered by hand, on the day of delivery; or
(c) if sent by fax or email on a working day prior to 4.00 pm, at the time of transmission and otherwise on the next working day.
15.3 Communications addressed to the Company shall be marked for the attention of The Directors.
16. Trade Orders and Supply
16.1 All trade orders have to be fulfilled in the agreed or reasonable time frame, In case of late fulfilment we reserve the right to charge the supplier with damages caused by the delay for us and our customers, in particular the costs incurred for reordering of new stock, air freight transportation, interest charges, legal fees, internal production costs and cost of administration for new suppliers. In the case of late fulfilment, we have the right to cancel the agreement and initiate dept collection proceedings.